Hi Andrien,
Have you checked below SAP help?
http://help.sap.com/saphelp_crm60_bu/helpdata/en/9d/67d69eb9c04479be70e1627e214ba9/content.htm
http://help.sap.com/saphelp_crm70/helpdata/en/cb/15f462f9274cb2ac65972bd14d108f/content.htm
Regards, Sai Krishna.
