Hi Saurabh ,
1. Message Processor has to be selected from the drop-down . Whoever edits the message will get assigned as "Current Processor", automatically. You can see this is in the Partners assignment block.
2. Best way is to create a DL for each support team in your mail server , assign the DL email id in the corresponding business partner . If your IT is not allowing , this will not be possible . A suggestion in that case , would be to assign one of the team member's email in the BP , and set up mail forwarding to the other team members.
5. If you have just ECC logical component in your Charm project , when you fill in the project ID in the change request , ECC Production System Ibase will automatically get filled in the configuration item .
6. Use "Personalize" option on top right hand corner of the screen , to default hide the IRT/MPT assignment block .
Let me know if this helps .
Regards,
Shaswat